- Check Gateway Status
- Verify the Gateway is online in the dashboard
- Check the Status Summary for “Offline gateways” or “Weak signal gateways”
- Check the “Last KA” (Keep Alive) timestamp in the Gateway settings
- Check Bluetooth Connection
- Ensure the device is within Bluetooth range of its Gateway (typically 100-150 feet with clear line of sight)
- Check for physical obstructions that might block the signal
- Verify the device is properly linked to the correct Gateway in device settings
- Gateway Issues
- Check Gateway battery
- Verify Gateway has adequate cellular signal
- Check Gateway timer settings for data collection and uploading intervals
