Utilities FAQs
What carriers do you use?
Verizon, ATT, T Mobile US Cellular, Private LTE (Anterix, Southern Linc)
Can the utility use their own network?
Probably yes but we would want to confirm this. Atomation supports private LTE and may be able to communicate via other private networks but there may be an increase to the timeline and additional costs. There is also the possibility of a NB IOT solution.
Why do we have more than one cellular carrier?
To ensure as much cellular coverage as possible.
Is the product certified?
We are PTCRB, ATT, Verizon and FCC certified.
Are there any cybersecurity risks utilities will need to address?
All communication between points in the solution are encrypted and the recommended deployment operates separately from the customer’s operational network. Information from the Atomation solution is pulled via a RESTfulAPI from the Atomation cloud into customer systems. This approach prevents each Atom from becoming an endpoint/threat vector on the customer’s network thereby dramatically reducing the security risk profile.
How is EMF measured?
The EMF sensor generates a millivolt signal proportional to field strength. We set a threshold based on the observed strength. Readings at or above the threshold return an “on” value and below return “off.”
How close to the electrical field / zone does the Atom need to be?
The EMF radiates in a circle with the wire at its diameter. Atomation’s EMF sensor is able to detect the field generated from a typical distribution line approximately 8′ from the ground, but this may vary based upon line height from ground and other variables (e.g. arms extending line out from pole). Most importantly, the EMF sensor should not need to be in the pole’s electrical zone to operate.
Are there any cellular contract charges?
The cellular costs are included in the product cost.
What spectrum does the product use?
The product is designed to work in the narrowband and Cat M1 spectrum bands and can work in others with a different communication card.
Does this replace existing equipment?
We don’t require ripping out and replacing your existing equipment/systems.
Do we work with these types of systems?
Yes. Because of the available open API, the utility can pull the data into their existing systems if they don’t want to use the Atomation dashboards.
Do Atoms provide a GPS location?
Yes, if the Atom is placed with a view of the sky.
How is the Atom installed?
Atoms are installed on the messenger wire via hot stick or bucket truck.
Where should the Atom be installed?
Ideally in the center of a span.
How and where are Atoms calibrated? What steps have to be taken in the field?
Atom thresholds can be calibrated individually or as a group using the dashboard. Installation on the line can also be done using the Atomation app to calibrate the Atom (a one-touch step).
Where are the Atoms manufactured?
The product is sourced from both domestic and international components and assembled in the USA
Where are the batteries/components manufactured?
We use a variety of battery and component manufacturers from around the world including China and Israel.
Is it possible to customize who gets what alert?
Yes, alerts are customizable in the dashboard.
What is the Atom made of?
“Atom cases are made of polycarbonate that is UV tested and the enclosure has a NEMA rating of 6X. (also called IP rating). The case is manufactured by Polycase (https://www.polycase.com/ml-34f). Specific details: UL Listed (File E352997) UL Cert. of Compliance NEMA 1, 2, 3, 3R, 3X, 3RX, 3S, 3SX, 4, 4X, 5, 6, 6P, 12, & 13 rated to IP65, IP66, IP67 & IP68 rated Weatherproof and waterproof Designed and tested for a wide variety of outdoor applications and adverse conditions Continuous silicone rubber gasket to ensure watertight seal “
Does the Atom measure the exact temperature?
Yes, the Atom reports the exact temperature recorded by the sensor. This may be different, however, from the ambient temperature.
Who owns the product at the end of the contract?
The Atoms and Gateways do not need to be returned at the conclusion of the 5 year period. Access to the cloud would terminate and the batteries may not last much beyond the 5 year period.
Will Atoms measure a lightning strike?
Not directly. It’s reasonable to assume that a strike would generate impact, temperature and EMF effects so it may be possible, but we would need extensive development (including simulating a strike) to create a solution.
How do we typically deploy the solution?
Atoms are installed on the messenger wire via hot stick or bucket truck in the middle of the span where possible. Atoms should be installed on every other span.
Do we integrate with other types of sensors?
Yes, anemometers and leak detectors as examples.
What does set up look like?
We work with the Utility to determine the best product configuration to meet their needs. Ideally, the utility with provide a GIS map of the lines to be included in the installation and we will provide a detailed plan, outlining which devices need to be installed and on which span/location.
Why don’t you replace the battery instead of replacing the device?
This would require opening a sealed box in the field, switching the battery and resealing the device (which may not ensure that it remains weather tight). The cost to replace would be ~ equal to the cost to change the battery. It is also highly likely that tech advancements will necessitate the installation of a new Atom to ensure we are making the best use of available technologies.
Why a 5-year battery?
Based on the information we’ve received from a variety of utilities, poles are required to be inspected every 5 years. By making the Atom last that long, we’ve hopefully found a way to make the replacement cycle line up with the pole inspection cycle.
How long is the lead time?
Smaller orders are typically fulfilled in 14 – 16 weeks. Larger orders are TBD based on requested units.